PRIVACY POLICY

ASYVA Ltd respects and is committed to protecting the privacy and personal data of our customers and users whilst providing the highest possible quality of service. This policy explains how we handle and use your personal information and your rights in relation to that information. Under the GDPR of May 2018, ASYVA Ltd is the controller of that information

WHO WE ARE

ASYVA (“us”, “we”, or “our”) operates www.asyva.com (the ‘Site’). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site.

ASYVA, registered in England and Wales (registered number: 11719863). With our registered office held at 14 Bishop Ramsey Close, Ruislip, HA4 8GY, U.K. 

We sell luxury organic skincare oils through the internet. The www.asyva.com website, is owned and operated by us. Any questions relating to data protection should be directed to: privacy@asyva.com

By using our site and subscribing to our newsletter, you are agreeing to the terms of this privacy policy and to our cookies.

HOW WE USE YOUR INFORMATION

There are several different ways in which we use your information which will differ depending on what it is. We are committed to being open about this usage so please do read on to find out how we use this information.

YOUR NAME AND CONTACT DETAILS

– To send you your beautiful skincare

– To email you updates on your order

– To send you information by email or post about our new products, but only with your permission

– Fraud prevention and detection

YOUR PAYMENT INFORMATION

We will not keep your card information. However, we need to use your payment information if we ever have to give you a refund or if it is needed for fraud prevention and detection.

WHEN YOU HAVE CONTACTED US

This is so we are able to provide you and everyone else with better customer service and support and also to train our staff.

YOUR PURCHASE HISTORY & SAVED ITEMS

– So you are able to buy or repurchase ASYVA Skincare more quickly

– Provide great customer service and support

– Deal with anything you may return

– To find out what our customers like so we can ensure we are giving you what you want

INFORMATION ABOUT THE DEVICE YOU ARE VISITING THE WEBSITE FROM & HOW YOU ARE USING THE WEBSITE

When you look at our site, the information we get from this is your IP address, device type and the way you use our website. We can also see your location data if you are happy to share that with us.

We want to provide you with a great shopping experience and improve our website where we can. For example, if we can see you location data then we can set your default currency option.

We also use this information so we are able to protect our website and protect you while on the site.

INFORMATION FROM YOUR SOCIAL ACCOUNTS

We may provide you with product recommendations on your social accounts, such as Facebook, from time to time.

YOUR RESPONSES TO SURVEYS, COMPETITIONS AND PROMOTIONS

We want to ensure that you have every chance of winning the competition therefore will need to know your information so we have a chance to pick you as the winner.

It is your choice if you wish to give us this information, but you may not be able to use certain parts of the site if you do not, such as the website checkout.

Any data we use for purposes such as data analysis, improving our site or new product development is anonymised and aggregated so you cannot be identified.

SHARING YOUR INFORMATION

We do not sell any of your personal data to any third party companies.

We may however need to share your data with third party companies in order to provide you with an optimal web experience. These company types are listed below:

Delivery companies, in order to physically get your order to you

Service providers, such as advertising partners, website hosts and marketing agencies

Agencies helping us tackle fraud, for example law enforcement and fraud prevention agencies

If we ever provide third parties with information and analytics about our customers, we will ensure that all data is aggregated and anonymised and cannot identify you.

Reproduction of Content. If you submit Content to ASYVA`s website, you agree that ASYVA may use your Personal Information and such Content as permitted under this Privacy Policy, including reproducing the Content on the Website and in ASYVA’s marketing and advertising materials.

MARKETING MESSAGES

If you have given us permission, we will send you marketing messages via email and post to keep you updated of exclusive offers, new product launches and news from ASYVA Skincare.

STOPPING MARKETING MESSAGES FROM ASYVA SKINCARE

You can choose to stop receive marketing messages from us at any time.

This can be done:

– In your account

– Clicking the “Unsubscribe” link in your email and choosing which list you want to be subscribed to ASYVA Ltd

– Contacting us directly (via customerservices@asyva.com)

We will process the update to your preferences when you tell us about the change. However, please note that it can take a few days for some of our systems to update, so you may receive some marketing messages during this process.

This change to your contact preferences will not stop communications regarding any orders you place, such as order confirmation and shipping emails.

HOLDING ON TO YOUR INFORMATION

– We will hold on to information only as long as is necessary;

– For as long as you have an account with ASYVA Ltd

– For as long as is needed to provide services to you

– For as long as needed for support-related reporting (if you have spoken to our customer services) or for analytical reporting

Even after you may have closed your account or we are no longer need your information to provide services to you, we may still retain some of your information if needed for legal or regulatory requirements, to resolve disputes, prevent fraud and abuse or if we need to enforce our terms and conditions.

YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

– To be informed how your personal information is used

– To have access to the personal information we hold on you

– To ask us to correct any information we have on you which may be incorrect

– You can ask us to delete your data, stop processing or collecting your data in some circumstances

 – You can ask us to stop sending you direct marketing messages

– To complain to your data protection regulator

NON-UK CUSTOMERS

Using our website or giving us your personal data, when you make a purchase for example, you have given us permission to process your personal data by ASYVA Ltd or on our behalf. If you choose to, you can ask us not to process your data which of course we would adhere to.

For non-UK customers, we may have to transfer your data to the UK so that we are able to fulfill your order. By using our website, you are consenting to the transfer, use and disclosure of your personal data from the country where you live to the UK to be processed by ASYVA Ltd or a trusted third party (also located in the UK), such as getting your order to you.

We will always aim to ensure that your personal data processed by third parties is not used for anything other than mentioned in this privacy policy. We will make sure we always work to keep your data confidential and private.

CONTACT US

If you have any questions regarding our privacy policy or the way we process your personal data, please contact us and we will be happy to help. You can:

Email us: privacy@asyva.com

Write to us: ASYVA Ltd, 14 Bishop Ramsey Close, HA4 8GY, United Kingdom

COOKIES

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

@ASYVA